Contact Us
ROVENITY · CUSTOMER CARE
Contact Us
Need help with a product or an existing order? Contact Rovenity Customer Care and we will assist you with your inquiry.
Last updated: September 22, 2026 | Effective date: September 22, 2026
01 · EMAIL SUPPORT
Customer Care
For questions about products, orders, payments, shipping, tracking, returns, refunds, or other store-related matters, please contact us by email:
02 · RESPONSE TIME
When Will We Respond?
Customer Care inquiries are generally reviewed and responded to within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.
03 · ORDER SUPPORT
Contacting Us About an Order
If your inquiry concerns an existing order, please include your order number and the email address used when placing the order. This helps Customer Care identify the relevant order and review your request.
For damaged, defective, or incorrect products, please also include a description of the issue and clear photographs where reasonably applicable.
04 · ORDER CHANGES
Changes or Cancellation Requests
If you need to request a change or cancellation, contact Customer Care as soon as possible. Requests will be reviewed according to the current status of the order. Changes or cancellations cannot be guaranteed once fulfillment or shipment has begun.
05 · RETURNS & REFUNDS
Return Assistance
If you wish to request a return or refund, please contact Customer Care before sending a product back. Return eligibility, applicable time limits, return procedures, and refund conditions are explained in the Return and Refund Policy published on rovenity.com.
06 · SHIPPING QUESTIONS
Shipping & Delivery Support
Information about shipping destinations, order processing, shipping charges, estimated delivery times, and tracking is provided in the Shipping Policy published on rovenity.com. For assistance with an existing shipment, please contact Customer Care and include your order number.
07 · PRIVACY QUESTIONS
Privacy Requests
Questions or requests concerning personal information or privacy may also be submitted to service@rovenity.com . Additional information about how personal information is handled is provided in the Privacy Policy on rovenity.com.
BUSINESS INFORMATION
Rovenity Store Operator
Store Brand:
Rovenity
Owned and Operated by:
Hangzhou Yueka Network Technology Co., Ltd.
Registered Business Address:
Room A0127, No. 163 Shuangxi Road, Shuangxi Village,
Jingshan Town, Yuhang District, Hangzhou City,
Zhejiang Province
Customer Care Email:
service@rovenity.com