ROVENITY · SHIPPING & DELIVERY

Shipping Policy

This Shipping Policy explains the shipping destinations, available shipping methods, shipping charges, order processing times, estimated delivery times, tracking, and other delivery conditions applicable to purchases made through rovenity.com.

Last updated: September 22, 2026 | Effective date: September 22, 2026

SHIPPING SUMMARY

Processing, Delivery & Charges

01 · SHIPPING DESTINATIONS

Where We Ship

Rovenity provides shipping to eligible destinations supported through our checkout. Current configured destinations include the United States, Australia, and Canada.

Availability may depend on the delivery address and current shipping configuration. The shipping options available for your specific destination will be displayed during checkout before payment is completed.

02 · SHIPPING METHODS & FEES

Available Shipping Options

The applicable shipping method, shipping charge, and available options for an individual order are displayed during checkout before the customer completes payment.

03 · ORDER PROCESSING

Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation. During this period, the order may be reviewed and prepared for shipment.

Order processing time is separate from carrier transit time. The estimated delivery periods stated in this policy begin after the order has been dispatched.

04 · DELIVERY TIME

Estimated Carrier Transit Times

Express Shipping: approximately 5–8 business days after dispatch.

Standard Shipping: approximately 7–12 business days after dispatch.

Free Shipping: approximately 7–12 business days after dispatch.

These estimates do not include the 1–3 business day order processing period. Estimated delivery times are not guaranteed arrival dates and may be affected by destination, carrier operations, weather, transportation interruptions, high-volume periods, or other circumstances outside our reasonable control.

05 · TOTAL ESTIMATED TIME

Processing + Delivery

Based on the processing and carrier transit estimates above:

Express Shipping: approximately 6–11 business days from successful payment confirmation to estimated delivery.

Standard / Free Shipping: approximately 8–15 business days from successful payment confirmation to estimated delivery.

06 · ORDER TRACKING

Tracking Your Shipment

When tracking information is available, it may be provided after your order has been dispatched. Please note that a carrier's tracking system may require additional time after shipment before the first tracking update appears.

07 · SHIPPING ADDRESS

Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review the recipient name, street address, city, state or province, postal code, country, and other relevant delivery information before submitting your order.

If you discover an error after placing an order, contact Customer Care as soon as possible. Address changes cannot be guaranteed once fulfillment or shipment has begun.

08 · DELIVERY DELAYS

Unexpected Delays

Delivery may occasionally take longer than the estimated timeframe because of weather conditions, carrier delays, transportation interruptions, high-volume periods, incorrect delivery information, destination-related issues, or other circumstances outside our reasonable control.

09 · DELIVERY ISSUES

Lost, Damaged or Incorrect Orders

If your shipment appears to be lost in transit or your order arrives damaged, defective, or incorrect, please contact Customer Care at service@rovenity.com. Include your order number, a description of the issue, and photographs where reasonably applicable so the matter can be reviewed.

10 · RETURNS

180-Day Return Period

Eligible products may be returned within 180 days from the date of delivery, subject to the eligibility requirements, procedures, and other conditions stated in the Return and Refund Policy published on rovenity.com. Please contact Customer Care before sending a product back.

11 · SHIPPING SUPPORT

Questions About Shipping

For questions regarding shipping, tracking, delivery, or an existing shipment, please contact Rovenity Customer Care:

Email: service@rovenity.com

BUSINESS INFORMATION

Rovenity Store Operator

Store Brand:
Rovenity

Owned and Operated by:
Hangzhou Yueka Network Technology Co., Ltd.

Registered Business Address:
Room A0127, No. 163 Shuangxi Road, Shuangxi Village, Jingshan Town, Yuhang District, Hangzhou City, Zhejiang Province

Customer Care Email:
service@rovenity.com